Domestic Shipping 

We offer FREE domestic shipping on all orders over $50. The standard shipping time frame for domestic orders are 2-5 business days door to door shipping.

Shipping to the United States

We offer FREE standard shipping on all US orders over $75USD. The standard shipping timeframe is 4 - 10 business days. Please also note that business days do not include weekends or national public holidays. For orders under $75USD we also offer $7.99 Flat Rate DHL eCommerce Shipping. 

International Shipping 

We offer FREE standard shipping for International Orders over $100 - $120 USD, depending on the shipping destination. For all orders under the FREE shipping threshold, shipping charges are calculated at checkout by the shipping provider. The standard shipping time frame for international orders are 3-14 business days door to door shipping with full tracking, which do not include customs processing delays which are unfortunately out of our control. Please also note that business days do not include weekends or national public holidays. 

International Taxes & Customs Charges

International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Conserving Beauty is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package and will not be entitled to a refund. As DHL Express is a high priority service, you may be contacted prior to your order being released to notify you of any relevant fees that may be applicable to your purchase. Please note these charges are implemented by your countries government and are not associated with DHL Express. If you have any questions, please email our support team at community@conservingbeauty.com as we are here to help. 

Refunds & Exchanges 

We accept replacements for faulty or damaged products. 

Returning unopened product: 
 
To be eligible for a return, your item(s) must be unused and in the original packaging in which you received it. Unfortunately, we do not offer refunds on opened or used products.  
Return shipping costs, customs duties, taxes and fees are the responsibility of the customer and are non-refundable.
 
30 day money back guarantee 
Didn't see results? We have a very generous 30 day money back guarantee! Please note this is only eligible on products purchased directly through our website and not at retailers. Please note we do not offer refunds on collaboration products including the Isamaya x Conserving Beauty Hyaluronic Cleansing & Conditioning Cloths Refill and Canister. In order to be eligible for this, please read the criteria below:
- Claim must be made after 30 days of purchase
- Time stamped images to be provided when treatment commenced to date of guarantee (minimum of 3 staged images to show no progress with the treatment period)
- All remaining items must be returned to Conserving Beauty for quality testing. Return shipping costs, customs duties, taxes and fees are the responsibility of the customer and are non-refundable.

If you want to claim our 30 day guarantee, please contact us at community@conservingbeauty.com