Shipping & Refund Policy

We accept returns and exchanges for unused, sealed products that are in re-saleable condition. We also accept replacements for faulty or damaged products. 

Making a return or exchange for a product purchased from is easy! Just make sure you send your unopened product(s) back to us within 28 days of receiving your order together with a copy of your order confirmation. Please notify us of your intention to return by emailing to ensure it is processed in a timely manner. Please note shipping a return is at your own cost and we are unable to refund your original order’s shipping cost. Customs duties, taxes and fees are non-refundable through Conserving Beauty. However, you may be able to recover these by contacting your local customs bureau directly.